Privacy policy

Effective Date: August 16, 2025

1. Introduction

This Privacy Policy describes how KEEBMAT, operated by a New Mexico limited liability company (collectively, "KEEBMAT," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit keebmat.com (the "Site") or purchase products from us.

Company Information:
KEEBMAT
Operated by a New Mexico Limited Liability Company
1209 Mountain Road Place Northeast, Suite R
Albuquerque, New Mexico 87110
United States

Contact: support@keebmat.com
Phone: (505) 509-5959

Important: This address is for legal correspondence only. DO NOT send returns or product shipments to this address. Returns sent to this address will not be accepted and may be discarded. For return instructions, please contact support@keebmat.com.

2. Information We Collect

2.1 Information You Provide Directly

When you make a purchase or interact with our Site, we collect:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address
  • Billing Information: Billing address, payment card details (processed securely by our payment processor)
  • Account Information: Username and password if you create an account
  • Communication Information: Messages you send us through customer support

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • Device Information: Browser type, IP address, operating system, device identifiers
  • Usage Information: Pages viewed, links clicked, referring website, date and time of visit
  • Location Information: General location based on IP address
  • Cookie Information: As detailed in Section 7 below

2.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction confirmation and fraud prevention data
  • Analytics Providers: Aggregated demographic and interest data
  • Shipping Partners: Delivery confirmation information

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Process payments and prevent fraud
  • Respond to customer service requests
  • Send marketing communications (with your consent)
  • Improve our Site and customer experience
  • Comply with legal obligations
  • Protect our rights and prevent misuse of our services

4. How We Share Your Information

We share your information with:

4.1 Service Providers

  • Shopify: Our e-commerce platform provider
  • Payment Processors: To process your payments securely
  • Shipping Partners: To deliver your orders
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To understand Site usage

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights or safety.

4.3 Business Transfers

If we sell or merge our business, your information may be transferred to the new owners.

We do not sell your personal information to third parties.

5. International Data Transfers

We are based in the United States and process data primarily in the US. If you are located outside the US, please note that your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

For EU residents, we implement appropriate safeguards for data transfers, including standard contractual clauses where applicable.

6. Your Privacy Rights

6.1 General Rights

All users have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

6.2 European Economic Area (EEA) Residents

Under the General Data Protection Regulation (GDPR), EEA residents have additional rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Where processing is based on consent

Legal Basis for Processing: We process your data based on:

  • Contract performance (to fulfill your orders)
  • Legal obligations
  • Legitimate interests (fraud prevention, business improvement)
  • Your consent (for marketing communications)

6.3 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have rights including:

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

6.4 United Kingdom Residents

Following Brexit, UK data protection is governed by UK GDPR. UK residents have similar rights to EEA residents as outlined in Section 6.2 above.

6.5 Canadian Residents

We handle Canadian residents' personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Access your personal information
  • Challenge the accuracy and completeness of your information
  • Withdraw consent (subject to legal restrictions)

6.6 Australian Residents

We comply with the Australian Privacy Principles under the Privacy Act 1988. Australian residents have rights to:

  • Access and correct personal information
  • Complain about privacy breaches
  • Opt-out of direct marketing

6.7 Exercising Your Rights

To exercise any of these rights, please contact us using the Company Information provided in Section 1 above.

We will respond to your request within 30 days (or as required by applicable law).

7. Cookies and Tracking Technologies

7.1 Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Required for Site functionality (shopping cart, checkout)
  • Analytics Cookies: To understand how visitors use our Site
  • Marketing Cookies: To deliver relevant advertisements
  • Preference Cookies: To remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

7.3 Do Not Track

We do not currently respond to "Do Not Track" browser signals as there is no industry standard for compliance.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit (SSL/TLS)
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments
  • Limited access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Order information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your account data at any time, subject to legal retention requirements.

10. International Customers

10.1 Customs and Import Information

International orders may require sharing of information with customs authorities. By placing an international order, you consent to this disclosure as required by law.

10.2 Taxes and Duties

International customers are responsible for any applicable import duties, taxes, or fees. We are not responsible for delays or issues arising from customs processing.

10. International Customers

10.1 Customs and Import Information

International orders may require sharing of information with customs authorities. By placing an international order, you consent to this disclosure as required by law.

10.2 Electronic Communications Consent

By providing your email address, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

11. Children's Privacy

Our Site is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. Marketing Communications

13.1 Opt-In

We will only send marketing emails if you have opted in to receive them.

13.2 Opt-Out

You can unsubscribe from marketing emails by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us using the Company Information in Section 1

Note that you will still receive transactional emails related to your orders.

14. Marketing Communications

14.1 Opt-In

We will only send marketing emails if you have opted in to receive them.

14.2 Opt-Out

You can unsubscribe from marketing emails by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us using the Company Information in Section 1

Note that you will still receive transactional emails related to your orders.

15. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our Site
  • Updating the "Effective Date" at the top
  • Sending an email notification for significant changes (if you've opted in)

Your continued use of our Site after changes constitutes acceptance of the updated policy.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the Company Information provided in Section 1 above.

Reminder: The physical address listed is for legal correspondence only. DO NOT send product returns to this address.

16.1 EU Representative

For EU data protection matters, EU residents may contact us at the email address provided in Section 1.

16.2 Supervisory Authority

EU residents have the right to lodge a complaint with their local supervisory authority if they believe their data protection rights have been violated.

17. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of New Mexico, United States, without regard to its conflict of law principles. Any disputes arising from or related to this Privacy Policy shall be resolved exclusively in the state or federal courts located in New Mexico, and you consent to the personal jurisdiction of such courts.

18. Accessibility

If you need this Privacy Policy in an alternative format due to a disability, please contact us using the email address provided in Section 1.

Last Updated: August 16, 2025
Version: 1.1