Terms of service

Effective Date: August 16, 2025

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "customer") and the New Mexico limited liability company operating KEEBMAT ("we," "us," "our," or "Company") concerning your access to and use of the keebmat.com website (the "Site") and any purchase of products offered through the Site.

By accessing the Site, placing an order, or clicking "I agree" to these Terms, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site or purchase any products.

Company Information:
KEEBMAT
Operated by a New Mexico Limited Liability Company
1209 Mountain Road Place Northeast, Suite R
Albuquerque, New Mexico 87110
United States

Email: support@keebmat.com
Phone: (505) 509-5959

IMPORTANT: This address is for legal correspondence only. DO NOT send returns or products to this address. Returns sent to this address will not be accepted and may be discarded. For return instructions, contact support@keebmat.com.

2. ELIGIBILITY

You must be at least 16 years of age to use this Site. By using this Site and agreeing to these Terms, you represent and warrant that you are at least 16 years of age and have the legal capacity to enter into binding contracts.

3. PRODUCTS AND SERVICES

3.1 Product Descriptions

We attempt to be as accurate as possible in product descriptions. However, we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free. All products are subject to availability.

3.2 Product Images

Product images are for illustration purposes only. Actual products may vary in appearance due to factors including but not limited to monitor color settings, lighting conditions, and manufacturing variations.

3.4 Product Variations

Minor variations in product appearance, including but not limited to color, size, design, or packaging, may occur due to manufacturing processes, supplier changes, or display settings on your device. Such variations do not constitute defects.

3.5 Inventory Availability

Product availability displayed on the Site is subject to real-time changes and may not reflect actual availability. We reserve the right to:

  • Cancel orders for out-of-stock items
  • Offer substitutes of equal or greater value
  • Provide full refunds for unavailable items

3.6 Commercial Resale Prohibition

Products are sold for personal use only. Bulk purchasing for commercial resale is strictly prohibited without our prior written consent. We reserve the right to limit quantities and cancel orders that appear to be for resale purposes.

4. PRICING AND PAYMENT

4.1 Prices

All prices are listed in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

4.2 Currency Conversion

If you are purchasing from outside the United States, your payment provider may convert the purchase price to your local currency. We are not responsible for currency conversion rates or fees charged by your payment provider.

4.3 Pricing Errors

We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price. If we cancel your order due to pricing error, we will notify you and issue a full refund for any payment received.

4.4 Payment Methods

We accept payment methods as displayed on the Site. You agree to provide current, complete, and accurate payment information. You authorize us to charge the payment method provided for the total amount of your order.

4.7 Price Matching

We do not offer price matching. Prices are subject to change and may vary based on various factors including promotions, stock levels, and market conditions.

4.8 Payment Security

All payment information is processed through secure, PCI-compliant payment processors. We do not store credit card information on our servers. However, you acknowledge that no method of electronic transmission or storage is 100% secure.

5. INTERNATIONAL ORDERS AND CUSTOMS

5.1 Import Duties and Taxes

IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS: You are solely responsible for all customs duties, import taxes, VAT, GST, and any other fees or charges imposed by your country's customs office or government. These charges are NOT included in our prices and are collected separately by your local authorities or shipping carrier.

5.2 Customs Clearance

You are responsible for ensuring that products can be lawfully imported to your destination country. We are not responsible for any customs delays, seizures, or returns. Refusal to pay customs fees may result in abandonment or destruction of your order without refund.

5.4 Export Controls and Trade Restrictions

You acknowledge that products may be subject to U.S. export controls and international trade restrictions. You agree not to purchase products for export to prohibited countries or entities under U.S. or international law. You are responsible for complying with all applicable export and import laws.

5.5 Prohibited Destinations

We reserve the right to refuse orders to certain countries or regions based on legal restrictions, shipping limitations, or business considerations.

6. ORDER ACCEPTANCE AND CANCELLATION

6.1 Order Acceptance

Your order constitutes an offer to purchase products. All orders are subject to acceptance by us. We may accept or reject your order for any reason, including but not limited to:

  • Product unavailability
  • Errors in product or pricing information
  • Errors in your order
  • Suspected fraud
  • Shipping restrictions

6.2 Order Confirmation

Receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order prior to shipment.

6.3 Our Right to Cancel

We reserve the right to cancel any order at any time for any reason. If we cancel your order, we will notify you by email and provide a full refund.

6.5 Order Modifications

Once an order is placed, modifications (including address changes, item changes, or cancellations) may not be possible. Contact us immediately if you need to modify an order, but we cannot guarantee accommodation of change requests.

6.6 Promotional Codes and Discounts

Promotional codes and discounts:

  • Are valid only for specified time periods
  • May have usage limitations and restrictions
  • Cannot be combined unless explicitly stated
  • Have no cash value
  • May be revoked if fraud or abuse is suspected We reserve the right to modify or cancel promotions at any time.

6.7 Account Creation and Security

If you create an account:

  • You are responsible for maintaining confidentiality of your account credentials
  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts for violations of these Terms
  • We are not liable for any loss due to unauthorized account access resulting from your failure to secure your credentials

7. SHIPPING AND DELIVERY

7.1 Shipping Methods

We offer various shipping methods as displayed on the Site. Shipping costs are calculated at checkout based on destination and selected shipping method.

7.2 Processing Time

Orders are typically processed within 1-3 business days. Processing times may be longer during peak periods.

7.3 Delivery Times

Estimated delivery times are provided for guidance only and are NOT guaranteed. Typical delivery times are:

  • Domestic (USA): 7-14 business days
  • International: 15-45 business days

These timeframes do not include processing time and may be affected by factors beyond our control.

7.4 Fulfillment

Products are fulfilled and shipped from our network of fulfillment partners located globally. The shipping origin may vary based on product availability and destination.

7.5 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

7.6 Delivery Issues

We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, weather conditions, natural disasters, or other force majeure events.

7.8 Multiple Shipments

Orders containing multiple items may be fulfilled and shipped separately from different fulfillment centers. You may receive multiple packages and tracking numbers for a single order. Each shipment may arrive at different times.

7.9 Shipping Notifications

You may receive shipping confirmations and tracking information from our fulfillment partners. These are legitimate communications regarding your order.

7.10 Packaging

Products may arrive in manufacturer packaging without KEEBMAT branding. We do not guarantee branded packaging, gift packaging, or any specific packaging unless explicitly stated at time of purchase.

7.11 Proof of Delivery

We consider carrier tracking information showing delivery as conclusive proof of delivery. We are not responsible for packages that carriers mark as delivered. If you believe a package marked as delivered was not received, you must file a claim with the shipping carrier.

7.12 Geographic Restrictions

We reserve the right to restrict shipping to certain countries or regions. Some products may have additional destination restrictions based on manufacturer or legal requirements.

7.13 Peak Season Delays

During peak shopping seasons (including but not limited to November through January, Chinese New Year, and major shopping holidays), processing and shipping times may be significantly extended beyond our standard timeframes.

8. RETURNS AND REFUNDS

8.1 Return Policy

Our return policy is provided separately on the Site. By placing an order, you agree to our return policy.

8.2 Return Shipping

You are responsible for return shipping costs unless the return is due to our error. Return shipping costs are non-refundable.

8.3 Return Address

DO NOT send returns to our business address listed in Section 1. Returns must be sent to the address provided when you contact us for return authorization.

8.5 Product Recalls

In the event of a product recall by the manufacturer or regulatory authority, we will attempt to notify affected customers using available contact information. You are responsible for monitoring product safety notices and recalls. We are not liable for damages arising from recalled products beyond refund obligations.

8.6 Damaged or Defective Items

If you receive damaged or defective items, you must notify us within 48 hours of delivery with photographic evidence. Claims made after this period may not be accepted.

9. WARRANTIES AND DISCLAIMERS

9.1 NO WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
  • PRODUCTS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • ANY DEFECTS WILL BE CORRECTED
  • PRODUCTS ARE FREE FROM VIRUSES OR HARMFUL COMPONENTS

9.2 Product Warranties

Some products may come with manufacturer warranties. We are not the manufacturer and make no warranties beyond passing through applicable manufacturer warranties where available.

9.3 Your Responsibility

You assume all risk and responsibility for use of products purchased from us.

10. LIMITATION OF LIABILITY

10.1 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, REGARDLESS OF THE LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 MAXIMUM LIABILITY

OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

10.3 Jurisdictional Limitations

Some jurisdictions do not allow limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and our affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use or misuse of the Site or products
  • Your violation of any law or rights of a third party
  • Any content you submit to the Site

12. INTELLECTUAL PROPERTY

12.1 Site Content

All content on the Site, including text, graphics, logos, images, and software, is the property of the Company or our licensors and is protected by intellectual property laws.

12.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

12.3 Trademarks

Product names, brands, and trademarks displayed on the Site belong to their respective owners. We make no claim to third-party intellectual property.

12.4 Prohibited Uses

You may not:

  • Copy, modify, or distribute Site content without permission
  • Use the Site for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to any portion of the Site
  • Use any robot, spider, or other automatic device to access the Site
  • Interfere with the proper working of the Site

12.5 DMCA/Copyright Claims

If you believe content on our Site infringes your copyright, please notify us with:

  • Identification of the copyrighted work
  • Identification of the allegedly infringing material
  • Your contact information
  • A statement of good faith belief
  • A statement of accuracy under penalty of perjury Send notices to: support@keebmat.com

12.6 Product Authenticity

While we strive to offer genuine products, we are not the manufacturer and cannot guarantee authenticity of branded items. All trademark rights belong to respective brand owners. Our use of brand names is for identification purposes only.

13. USER CONTENT

13.1 Reviews and Comments

By submitting reviews, comments, or other content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and publish such content.

13.2 Content Standards

You agree not to submit content that:

  • Is false, misleading, or fraudulent
  • Infringes any third-party rights
  • Contains viruses or malicious code
  • Violates any law or regulation
  • Is defamatory, obscene, or offensive

14. PRIVACY

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. PROHIBITED ACTIVITIES

You agree not to:

  • Use the Site for any illegal purpose
  • Violate any laws in your jurisdiction
  • Transmit any malicious code
  • Harass, abuse, or harm another person
  • Impersonate any person or entity
  • Interfere with or circumvent Site security features
  • Engage in any activity that disrupts the Site
  • Attempt to make purchases using fraudulent payment methods

16. DISPUTE RESOLUTION

16.1 Governing Law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles.

16.2 Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at support@keebmat.com.

16.3 Binding Arbitration

Any dispute not resolved informally within 30 days shall be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in New Mexico. Each party shall bear its own costs. The arbitrator's decision shall be final and binding.

16.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTES SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

16.5 Injunctive Relief

Notwithstanding the above, we may seek injunctive relief in any court of competent jurisdiction.

17. FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. ELECTRONIC COMMUNICATIONS AND SIGNATURES

18.1 Electronic Communications

By using the Site or providing your email address, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications sent electronically satisfy any legal requirement that such communications be in writing.

18.2 Electronic Signatures

Your use of the Site, clicking "I agree," placing an order, or any other affirmative action constitutes your electronic signature and acceptance of these Terms with the same force and effect as a handwritten signature.

18.3 Data Security

While we implement reasonable security measures, we cannot guarantee absolute security of data transmitted over the internet. You acknowledge that you provide information at your own risk. We are not liable for breaches resulting from circumstances beyond our reasonable control.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding the Site and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19.3 No Waiver

Our failure to enforce any right or provision shall not be considered a waiver of such right or provision.

19.4 Assignment

We may assign or transfer these Terms at any time. You may not assign or transfer your rights without our written consent.

19.5 Survival

Provisions that by their nature should survive termination of these Terms shall survive.

19.6 Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship.

19.8 Third-Party Services

We may use third-party service providers for payment processing, shipping, customer service, and other functions. These providers may have access to your information as necessary to perform their functions. We are not responsible for the actions or inactions of third-party providers.

19.9 Customer Responsibilities

You acknowledge and agree that you are responsible for:

  • Providing accurate information
  • Reviewing order confirmations for accuracy
  • Understanding product specifications before purchasing
  • Checking compatibility with your intended use
  • Monitoring tracking information
  • Being available to receive deliveries
  • Understanding and paying all applicable taxes and duties

19.10 Site Availability

The Site may be unavailable from time to time for maintenance or other reasons. We are not liable for any inconvenience or loss resulting from Site unavailability.

20. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Site and updating the "Effective Date." Your continued use of the Site after changes constitutes acceptance of the modified Terms.

21. CONTACT INFORMATION

For questions about these Terms or to contact us, please refer to the Company Information provided in Section 1 above.

REMINDER: DO NOT send returns to the business address. Contact us for proper return instructions.

Last Updated: August 16, 2025
Version: 1.1